FAQs

It is recommended that you book but providing spare seats are available you may purchase a ticket off the driver.

Provided seats are available you may book a seat up until one hour prior to the bus departure.

No. The Gull is not a Government subsidised company and the only concessions available are for Australian Senior Card holders or a child 3 – 17 years old.

Your ticket is valid for the next available service. Please ensure you have your ticket, or booking number available for the driver. If you cannot provide either you will be asked to pay again.

You may contact the office to obtain a refund once you can provide proof of purchase.

Note the booking number down or if you have a smart phone take a screen photo of it.

You will only be asked to produce a ticket or booking number if you wish to travel on a bus other than the one you were booked on. 

If you cannot provide either you will be asked to pay again. You may contact the office to obtain a refund once you can provide proof of purchase.

No.

We have a defined route of pick up points.

However, you make like to make use of our VIP Services for a more personalised transfer.

Provided they are in an airline approved type carrier they will be transported in our trailer as part of your luggage.

No, we run to a schedule.

If your travel plans change outside of office hours please don’t be concerned in trying to let us know.

We are sorry that your airline hasn’t been able to maintain their schedule.

In order to provide the most efficient and convenient service possible the bus in which you had a seat booked also needs to run to schedule. Your ticket is valid for the next available service.

We hope your airline performs better next time.