Frequently Asked Questions

Do I need to book a seat?

It is recommended that you book but providing spare seats are available you may purchase a ticket off the driver.

What is the last opportunity to book a seat online?

Provided seats are available you may book a seat up until one hour prior to the bus departure.

Does the Gull accept Healthcare, Pension, or Disability cards?

No. The Gull is not a Government subsidised company and the only concessions available are for Australian Senior Card holders or a child 3 – 17 years old.

What happens if I miss the bus I was booked on?

Your ticket is valid for the next available service. Please ensure you have your ticket, or booking number available for the driver. If you cannot provide either you will be asked to pay again.

You may contact the office to obtain a refund once you can provide proof of purchase.

What happens if I cannot print my ticket?

Note the booking number down or if you have a smart phone take a screen photo of it.

What happens if I lose my ticket?

You will only be asked to produce a ticket or booking number if you wish to travel on a bus other than the one you were booked on. 

If you cannot provide either you will be asked to pay again. You may contact the office to obtain a refund once you can provide proof of purchase.

Does Gull pick up or drop off at Avalon Airport?

No.

Does the Gull do door to door pickups or drop offs?

We have a defined route of pick up points.

However, you make like to make use of our VIP Services for a more personalised transfer.

Can pets travel on the bus?

Provided they are in an airline approved type carrier they will be transported in our trailer as part of your luggage.

Does the driver wait for me?

No, we run to a schedule.

If your travel plans change outside of office hours please don’t be concerned in trying to let us know.

My flight was late, I had booked a bus and you left me behind

We are sorry that your airline hasn’t been able to maintain their schedule.

In order to provide the most efficient and convenient service possible the bus in which you had a seat booked also needs to run to schedule. Your ticket is valid for the next available service.

We hope your airline performs better next time.

Does Gull charge for excess baggage?
We’re keeping your travel costs down: from 3 February 2020 there is no charge for excess baggage​. Our baggage allowance is in line with the standard checked and carry-on baggage allowance of the major airlines.​
 
We understand that travelling sometimes requires our passengers to bring larger items like golf clubs, surfboards and bikes. That’s why we no longer charge for excess baggage.​ If your items can’t be safely stowed, you may be asked to travel on a subsequent bus offering more storage space.​
 
We love happy passengers and our drivers will be their very best to accommodate your needs.​ If you are able, please assist our drivers by loading your luggage into the trailer or beneath the bus.

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