FAQs

You have several options for purchasing tickets. You can buy them online and choose to either print them out or display them on your smartphone.

Additionally, you can visit our office located at 45 McKillop Street Geelong during office hours or
contact us by phone at 03 5222 4966.

Your local travel agent can also assist with bookings for Gull services. We highly recommend pre-purchasing tickets to secure your seat. However, if seats are available, you can also buy tickets directly from the driver using a Mastercard, Visa card or cash.

Yes, we offer reduced rates for return tickets. Please refer to our Fares page for more information.

We accept various payment methods, including Eftpos, Mastercard, Visa card, payWave, and cash when booking through our office.

Drivers can only process Mastercard and Visa card payments or cash.

Unfortunately, online bookings require payment by card at the time of booking.

Yes, our services depart according to our published timetable. However, slight delays may occur for our pickup points at the Geelong railway station or Corio due to traffic conditions.

Yes, our services generally depart on time from Melbourne Airport. For booked passengers, we allow a grace period of 5 minutes after the scheduled departure time, for the last services of the day, this grace period is extended to 10 minutes.

Your ticket is valid for the next available service, subject to seat availability. Please have your ticket or booking number ready for the driver.

If you miss the last service due to a delayed flight, the bus will adhere to the timetable and depart after the additional 10-minute wait.

If you've left something on board, please contact our office or email us at enquiries@gull.com.au.

Yes, you can book and pay online 24/7 or call our office during office hours.

Online bookings must be made at least 1 hour before the service.

One-way tickets can be purchased directly from the driver.

Unfortunately, we only pick up and drop off at designated stops.

You can bring the luggage included in your airline ticket. Bulky items like surfboards and bike boxes are allowed at no extra cost - Please advise us of these bulky items only.

Unfortunately, we don't have separate fares for pensioners/health care card holders.

However, Australian Seniors cardholders receive a small reduction.

Yes, pets are allowed, but regulations apply. Only registered guide/assistance dogs are allowed inside the cabin. All other animals travel in trailers or luggage bins.

Unfortunately, our vehicles do not have toilets.

Gull buses are exempt from child restraint rules.

Small children (up to 3 years) can sit on adults' laps, ensuring the seat belt is secured around both.

Some buses have anchor points for car seats, but availability is not guaranteed.

The Melbourne Airport Customer Service Team is available 24/7 for assistance with directions or luggage.

Contact them at 03 9297 1901.

We have wheelchair-equipped vehicles available, but they must be booked at least 48 hours in advance and are subject to availability.

Disabled passengers must ensure they can board and disembark with minimal assistance or travel with a carer/companion.

Yes, our services operate every day except Christmas Day.

For information on the drop-off point and finding your airline departure terminal, please visit our website or contact us directly.